EPN - Ecumenical Pharmaceutical Network

Rank

Characteristic

Indicator

Means of verification

1

Quality assurance procedures written and implemented

• Written copy of SOPs
• Evidence of implementation

• DSO-supplied copy of procedures
• Records in files.
• Self-assessment reports.

2

Human resource development programme written and implemented

• Written copy of programme
• Evidence of implementation

• DSO-supplied copy of programme
• No. of staff developed under the program.

3

Appropriately qualified staff for organisational efficiency and effectiveness are employed

• Organogram
• Key staff CVs/application forms

• DSO-supplied copy of organogram
• DSO-supplied copies of CVs/application forms
• Records of staff appraisal and interview panel reports.

4

Financial policies written and implemented

• Written copy of financial policies
• Evidence of implementation

• DSO-supplied copy of financial policies
• Self-assessment reports.
• Audits

5

Operational revolving drug fund

• Written policies and procedures
• Financial analysis over time

• DSO-supplied copy of policies and procedures
• Self-assessment
• Revolving fund account records.

6

Satisfies at least 75% of customer needs

• Customer need audit
• Customer supply records

• Self-assessment report

7

Monitor customer satisfaction

• Annual customer survey

• Self-assessment report

8

Pricing policy available

• Written copy of policy
• Evidence of implementation

• DSO-supplied copy of policy
• Self-assessment report
• Price review records.

9

Shares and receives price information

• Written copy of price catalogue
• Evidence of dissemination

• DSO-supplied copy of catalogue
• DSO-supplied dissemination list of those outside client list
• Updated price list
• Copies of national/ international price lists

10

There is a strategic business plan and budget

• Written copy of plan and budget
• Evidence of implementation

• DSO-supplied copy of plan and budget
• Annual/periodic reports

11

Board and management roles and functions clearly delineated

• Written copy of Board terms of reference
• Evidence of implementation

• DSO-supplied terms of reference
• Minutes of board meetings.

12

There are documentation policies

• Written copy of policies
• Evidence of implementation

• DSO-supplied copy of policies
• Retrievable documents in files.

13

Offers competitive prices to customers

• Annual analysis of competitors prices

• Feedback from customers.
• Updated comparative price analysis.

14

Appropriate inventory management system in place

• Documented system
• Evidence of implementation

• Documentation records
• Self-assessment reports