Caractéristiques d’une ODM fonctionnel

The DSO feedback workshop group was asked to identify those characteristics of a functioning DSO that could be measured and thus lead to indicators of change. These 14 characteristics were ranked according to investment and measurement priority. The self-assessment tool referred to in the table below is currently being discussed. The combined results of all the self-assessment reports will feed into ‘measurements of change’ against the baseline taken from the 2004 WHO/EPN DSO report, which is likely to require a broader tool.

View or download the EPN Characteristics of a Functional DSO document [.pdf 20Kb].

Rank	Characteristic	Indicator	Means of verification
1	Quality assurance procedures written and implemented	Written copy of SOPs Evidence of implementation	DSO-supplied copy of procedures Records in files. Self-assessment reports.
2	Human resource development programme written and implemented	Written copy of programme Evidence of implementation	DSO-supplied copy of programme No. of staff developed under the program.
3	Appropriately qualified staff for organisational efficiency and effectiveness are employed	Organogram Key staff CVs/application forms	DSO-supplied copy of organogram DSO-supplied copies of CVs/application forms Records of staff appraisal and interview panel reports.
4	Financial policies written and implemented	Written copy of financial policies Evidence of implementation	DSO-supplied copy of financial policies Self-assessment reports. Audits
5	Operational revolving drug fund	Written policies and procedures Financial analysis over time	DSO-supplied copy of policies and procedures Self-assessment Revolving fund account records.
6	Satisfies at least 75% of customer needs	Customer need audit Customer supply records	Self-assessment report
7	Monitor customer satisfaction	Annual customer survey	Self-assessment report
8	Pricing policy available	Written copy of policy Evidence of implementation	DSO-supplied copy of policy Self-assessment report Price review records.
9	Shares and receives price information	Written copy of price catalogue Evidence of dissemination	DSO-supplied copy of catalogue DSO-supplied dissemination list of those outside client list Updated price list Copies of national/ international price lists
10	There is a strategic business plan and budget	Written copy of plan and budget Evidence of implementation	DSO-supplied copy of plan and budget Annual/periodic reports
11	Board and management roles and functions clearly delineated	Written copy of Board terms of reference Evidence of implementation	DSO-supplied terms of reference Minutes of board meetings.
12	There are documentation policies	Written copy of policies Evidence of implementation	DSO-supplied copy of policies Retrievable documents in files.
13	Offers competitive prices to customers	Annual analysis of competitors prices	Feedback from customers. Updated comparative price analysis.
14	Appropriate inventory management system in place	Documented system Evidence of implementation	Documentation records Self-assessment reports