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Refund Policy
 
 
Ecumenical Pharmaceutical Network
Website Payments refunds policy
Doc No: WEB02   
Commencement Date: 1 May 2011
 

POLICY PURPOSE

The purpose is to describe the terms and conditions under which users of the EPN website are bound, and obligations of EPN with regard to payments done through the website.

POLICY SCOPE

All users of EPN website www.epnetwork.org

GUIDELINES

I. Ecumenical Pharmaceutical Network collects donations on its website to fulfil its mission.


II. If an error was made in connection with your online donation, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will endeavour to correct any such error, and if necessary, make any refund or correction that is appropriate.


III. If you change your mind about donating online to Ecumenical Pharmaceutical Network for any reason, EPN will honour your decision as long as you request a refund (return of donation) within 15 calendar days of the date on which you made the contribution. Refunds will be issued as a credit to the credit card used for the original donation, less 10% to cover administration costs this being in addition to all expenses related to transferring the refund. To request a refund, send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .